Shipping policy

Glow Garland — Shipping Policy

Last updated: 10 November 2026

This policy explains how Glow Garland processes, ships, and delivers your order. We ship worldwide with the help of fulfillment partners.

1. Processing time
Orders are typically processed within 1–3 business days after payment is confirmed, not including weekends or public holidays. You will receive an email when your order has been dispatched, including tracking information once it is available.

2. Shipping methods and prices
We offer the following options. Prices are shown at checkout in the currency of your market.

Standard shipping
- Transit time: 7–15 business days after dispatch
- Price: €4.99 (or $5.99 in the US market)

Free standard shipping
- Available on qualifying orders over €49 (or $59 in the US market)

Express shipping
- Transit time: 5–8 business days after dispatch
- Price: €9.99 (or $11.99 in the US market)

Transit times are estimates, not guarantees. Delays can occur during peak holiday periods or because of carrier or customs processing.

3. Tracking
When your order ships, we email tracking details to the address you provided at checkout. You can use the tracking number to follow your parcel with the carrier. If you have not received tracking information within a reasonable time after the processing window, please contact us at heustoreofficial@gmail.com.

4. Delivery address
Please make sure your shipping address is complete and correct. We are not responsible for delays or failed delivery caused by an incomplete or incorrect address. If a parcel is returned to us because it could not be delivered, we will contact you about reshipping (additional shipping charges may apply) or a refund of the product price, minus any non-refundable outbound shipping already incurred, where appropriate.

5. Customs, duties, and taxes for deliveries outside the EU
For deliveries to countries outside the European Union, import duties, taxes, and customs clearance charges may apply. These charges are determined by the destination country and are the responsibility of the customer. Glow Garland does not collect these charges in advance unless checkout clearly shows otherwise. Please check with your local customs office if you are unsure what may be due on arrival.

6. Lost or delayed parcels
If your tracking has not updated for an extended period, or your parcel appears lost, please contact us at heustoreofficial@gmail.com with your order number and tracking details. We will look into the shipment with our fulfillment partners and the carrier and help you with a solution.

7. Contact
Glow Garland
Email: heustoreofficial@gmail.com

Dávid Višňa
Na jazero 41/1, Banky, 969 01 Banská Štiavnica, Slovakia